Frequently Asked Questions (FAQ):
Absolutely! Private label must meet a Minimum Order Quantity (MOQ). Please contact one of our sales representatives at email@example.com or 732-248-4276-1003 to discuss the details.
We strongly recommend registering on the website and submitting your order there. If that is not an option, then email or contact your sales rep. Phone orders are accepted in exceptional occasion only.
We do accept orders under the minimum amount only when the merchandise is picked up by the customer from our warehouse New jersey. We do not deliver orders under the minimum amount.
Absolutely! Samples are available for almost all of our products. In most cases, samples are free. For more expensive or expedited items, we may ask you to pay for the sample and/or the cost of shipping. If an order is placed, your dedicated consultant will work to help you limit sample costs when possible. Samples are intended to help our clients make an informed buying decision. We reserve the right to refuse any sample request and samples are limited to two per customer. Samples will be blank or will contain a random imprint.
Yes, for more information please contact your sales rep or call our office at (732)-248-4276
No. Except, if you would like to be tax exempt, you’ll have to submit a form for the state in which you have it and will ship to. You can find the reseller certificate forms here. If you do not see a form for your state, please use the multijurisdictional form.
No - as a business-to-business company, we only sell to other businesses with a valid Tax ID.
We prefer payment by Wire Transfer , ACH or credit card, please indicate during checkout that which method of payment you would like to use.
To create a wish list, please go under my account and click "Create Wishlist". Then to add products to that wish list simply click the Heart or Save button for each item.
We do offer free shipping for the orders that meet the minimum required amount in the tristate area.
You will be assigned and contacted by the sales rep within 24 – 48 hours.
We will send an email to the primary email address associated with your account that contains a copy of your invoice and the tracking number for your shipment.
You need to register for an account via our website, www.universaldc.com. Once you submit your first order you will be assigned a sales representative who will be able to help you through the rest of our process.
If you don’t have a taxpayer ID# that allows you to be tax exempt we require that you still fill out the resale certificate for your state and write TAXABLE CUSTOMER on the top left corner so that we have a record with your signature and information of the type of business/ transaction we will have with you. All business types apply, non-profit or individual included.
You can find the forms here. If you don’t see a form for your state, please use the Multijurisdictional form and submit that.
In case you forgot the email with which registered, please call your dedicated sales representative for assistance. In case you lost or forgot your password, Please click the link below to reset it.
Reset My Password
In the unlikely event that you have a product that was sent by mistake, does not meet the description or expectations that you would like to return, please contact your sales representative within 10 business days of receiving the goods to request a merchandise return.
We currently supply all kinds of business ranging from wholesalers, distributors, chain stores, supermarkets, dollar & Discount stores in national & international level.
Please allow 3 to 4 business days for the orders to ship, our hours of operation are 8:00AM to 5:00PM. All orders received outside of our business hours will be processed the next working day.